Business Development Executive

Job Description

· Liaising with potential clients to build and develop rapport

· Drive business growth and assist existing clients

· Manage the deployment of Integrated Facilities Management software or technology solutions, ensuring that the installation, configuration, and integration align with the client’s or project’s requirements.

· Collaborate with clients and internal teams to gather and analyze business requirements, providing guidance on how the solution can address their specific needs.

· Customize and configure solutions based on the specific business processes, ensuring that they are optimized for performance and usability.

· Troubleshoot issues that arise during implementation, coordinating with technical support teams to resolve problems quickly.

· Conduct training sessions and provide ongoing support to ensure that users are familiar with the solution’s features, functionalities, and best practices.

· Work closely with product development, customer success, and technical support teams to align on project goals and ensure smooth handoff.

· Develop and maintain documentation related to the implementation process, including configuration guides, user manuals, and troubleshooting procedures.

· Track implementation progress, communicate updates to stakeholders, and ensure that project milestones are met within the specified timelines and budget.

· Offer ongoing support to address any issues that arise after the implementation is complete, ensuring smooth operation and client satisfaction.

· Proactively recommend enhancements to the solution based on client feedback and evolving business needs.

· Build collaborative relationships with internal stakeholders

· Work independently with minimal supervision and direction and multi-task across several projects

· Serve as the primary customer-facing contact for assigned projects for all customer resources including business and IT points of contact

· Lead the technical department through the implementation process, including customer requirements, solution design, solution development and testing

Job Requirements

· 2 years of experience in business development or solution implementation

· Experience with customer relationship management

· Good organization and project management skills

· Basic technical skills on HTML, CSS, SQL

· Strong presentation skills

· Excellent written, verbal, and interpersonal communication skills

· Ability to strategically monitor progress, and ensure results are achieved as planned

Job Types: Full-time, Permanent

Pay: $3,400.00 - $3,700.00 per month

Schedule:

• Day shift
• Early shift

Supplemental Pay:

• Performance bonus

Experience:

• Business Development: 2 years (Preferred)

Work Location: In person