Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

IT Infrastructure Support Specialist

Salary undisclosed

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Linkedn
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Primary Responsibilities:

  • Day-to-Day Helpdesk Support: Provide technical support for daily helpdesk operations, ensuring smooth and efficient service delivery.
  • Incident Management: Handle complex technical incidents and collaborate with Level 2 (L2) support teams to resolve issues within the agreed Service Level Agreement (SLA) timeframe.
  • Performance Monitoring: Oversee staff performance, ensuring service level targets are met, and addressing any discrepancies or complaints with corrective actions as necessary.
  • Staff Training & Development: Conduct on-the-job training and refresher sessions for team members to enhance their technical and operational skills.
  • Operational Communication: Provide timely and accurate updates to staff on operational changes, ensuring all team members are informed.
  • Product Onboarding & Reporting: Work closely with the product manager to facilitate product onboarding and prepare detailed monthly reports for management.
  • Staff Backup & Operational Continuity: Step in as a Helpdesk engineer during staff shortages to ensure continuity of operations.
  • System Monitoring: Monitor system alerts and abnormal system behaviors, following incident isolation procedures to identify, verify, and resolve issues.
  • Ticket Management: Manage the entire lifecycle of incident tickets, from creation and updates to escalation and final resolution, ensuring tickets are properly closed.
  • Post-Change Health Checks: Perform health checks after system changes to verify system stability and functionality.
  • Script Review & Improvement: Review and verify operational scripts, identifying areas for improvement and optimizing efficiency.
  • Reporting & Compliance: Consolidate records for reporting, analytics, and audit purposes.

What I Am Looking For:

  • Educational Background: A Diploma or Degree in Information Technology, Engineering, or a related field.
  • Experience: At least 4 years of experience in technical helpdesk support and operations.
  • Certifications: Certification in CCNA, CCNP, or ITIL is preferred, showcasing a strong foundation in network and service management.
  • Incident Management Skills: Solid understanding of incident, problem, and service request management processes, with the ability to handle complex technical issues.
  • Soft Skills: High level of integrity, accountability, and teamwork, with excellent interpersonal and communication skills to collaborate effectively with team members and stakeholders.
  • Shift Flexibility: Willingness to work in a 12-hour rotating shift schedule, including weekends and public holidays.
  • Attention to Detail: Ability to follow documented work instructions, procedures, and incident management protocols accurately.

Click on Apply now to find out more about this opportunity and other available positions.

EA License: 22C1396

EA Personnel: R1551466

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