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Workplace Manager

Salary undisclosed

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Work Dynamics - Integrated Facilities Management

Duties & Responsibilities

Transforming to the Workplace Team of the future

  • Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors
  • Adopt the account's new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications
  • Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

  • Manage & oversee site services (Soft & Hard) as part of the scope delivered
  • Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.
  • Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.
  • Review operational SOP's & propose / make changes as part f continuous improvement
  • Manage minor projects / Churn in the office
  • Able to liaise with any local / government agencies as part of operations
  • Able to liaise with Landlord on lease management and contractual services delivered

Human Experience

  • Deliver the account's Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site
  • Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride
  • Ensure the account's HX program initiatives are measurable and tangible to the workplace
  • Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees, and key stakeholders
  • Imbed in the FM team a culture of empowerment, engagement, and fulfilment
  • Work with relevant parties on space management through data analytics
  • Develop client support/feedback initiatives e.g. FAQ
  • Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services
  • Ensure effective communications and reporting to clients on operation matters and Workplace Experience
  • Evaluate service response time and analyse occupants' service request trends and suggestions
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

  • Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.
  • Liaise with JLL team and client on soft service delivery
  • Share regular event and celebrations content through client's internal monitors, blog posts, newsletters, and other communication channels.
  • Create, manage JLL profile within the client account
  • Adopt innovative communication strategies
  • Champion monthly meetings with stakeholders to enhance relationships

Team Management

  • Team player, motivational leader, work across business unit to establish a collaborative environment.
  • Identify area of development for his /her staff
  • Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.
  • Actively encourage an environment that drive teamwork, co-operation & performance excellence
  • Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics
  • Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

  • Ensure the monthly performance report is generated to meet SLA standards.
  • Review monthly financial reports including the preparation of accruals and variance analysis

Candidate Specification

Experience
  • A Bachelors in related field and work experience of five to eight (5-8) years, five (5) of which should be related to all aspects of workplace (FM) delivery at account level.
  • Excellent time management and communication skills.
  • Sales skills and ability to build productive business relationships
  • Ability to manage multiple projects independently
  • Comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory
  • One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be an asset.
  • MS Office proficiency

Task Skills

  • Hospitality management
  • Project management
  • Planning and organizing
  • Customer relationship management

Personal Skills

  • Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization
  • Confident, friendly & engaging
  • Strong drive and persistence to achieve results
  • Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
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