Network Operations Engineer

Respond to the incoming alerts (system triggered, e-mail etc.)
Record and manage all issues in Service Management System.
Perform 1st level trouble-shooting servers and network issues.
Escalate requests/issues to the appropriate resolver group according to SLA (Service level Agreement).
Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.
Perform initial assessment to determine if incident is a genuine Major Incident, based on priority / severity in accordance to defined impact and urgency
Review and co-ordinate the flow of relevant information
Monitoring of all applications and network infrastructure events using the monitoring tools.
Ensure the appropriate communications activities are carried out
Review workarounds or permanent resolution (if any) to the incidents
Trigger Problem Management if no workarounds or resolutions are available
Activate additional resources via Line of Service (LoS) to drive resolution
Work together with Operations Team to come up with Post Incident Report (PIR)

Requirements:

Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems.
Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.
Required to support Australia Client
Willing to perform 12-hour Shift Work
Microsoft Windows and AIX/Unix/Linux or Cisco related certification is an added advantage.

Please send your detailed resume in MS Word format to [email protected] with

Education Level
Working experiences
Each employment background
Reason for leaving each employment
Last drawn salary
Expected salary
Date of availability



EA Personnel Name: Bernadette Koh
EA Personnel No: R1877924
EA License No: 90C4037