Sr. Hybrid IT Engineer (Messaging & Collaboration)
Salary undisclosed
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Key ResponsibilitiesTechnical Expertise and Support:
Provide expert-level support for the following technologies:
Mandatory:
- ADFS (Active Directory Federation Services)
- Azure MFA (Multi-Factor Authentication)
- Microsoft Azure AAD Connect
- ADFS Health Connect
- Azure B2C
- Azure AIP (Azure Information Protection)
- Microsoft Forefront Identity Manager (FIM/MIM)
- Microsoft Entra ID and Azure
- Exchange 2016 & Exchange Online
- WSUS and SCCM
Good to Have:
- Azure services, including Virtual Machines, Storage, and Monitor
- Experience with OneDrive for Business, MS Teams, Skype for Business, and Microsoft OMS
- Active Directory: Group Policy, DNS, DHCP, and replication
- Certificate Authority
- Automation tools like Azure Automation, Ansible, or Puppet
Incident and Change Management:
- Respond to and resolve complex incidents and service requests within defined SLAs.
- Conduct root cause analysis for recurring issues and implement permanent solutions.
- Approve or reject change requests and coordinate with stakeholders for smooth implementation.
- Ensure minimal disruption during change implementations.
Monitoring and Optimization:
- Configure and maintain alerting and monitoring systems for supported technologies.
- Monitor system performance, resource utilization, and application health.
- Respond promptly to alerts and proactively identify potential issues.
- Develop dashboards and reports for system health and performance.
Project Participation:
- Contribute technical expertise to projects involving the implementation, upgrade, or migration of Microsoft technologies.
- Collaborate with infrastructure, security, and development teams for issue resolution and solution implementation.
Documentation and Communication:
- Maintain comprehensive documentation for support activities, troubleshooting guides, and knowledge base articles.
- Communicate effectively with stakeholders on issue status, resolution plans, and project updates.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Extensive hands-on experience with Microsoft technologies listed above.
- Strong troubleshooting and problem-solving skills.
- In-depth understanding of ITIL principles for incident, problem, and change management.
- Experience in a 24x7 support environment, including on-call rotations.
- Proficiency in configuring and managing alerting and monitoring systems.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and as part of a team in a dynamic environment.
Preferred Qualifications
- Azure certifications (e.g., AZ-104, AZ-303/304, AZ-500).
- Relevant Microsoft certifications (e.g., MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert).
- Automation expertise with PowerShell, Python, or Bash.
Working Conditions
- Standard office environment.
- Participation in a 24x7 on-call rotation and support outside standard business hours, including weekends and holidays.
- Occasional after-hours or weekend work for critical incidents, change implementations, or projects
Job Type: Contract
Pay: $5,000.00 - $7,000.00 per month
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