Epicareer Might not Working Properly
Learn More

Sr. Hybrid IT Engineer (Messaging & Collaboration)

Salary undisclosed

Checking job availability...

Original
Simplified

Key ResponsibilitiesTechnical Expertise and Support:

Provide expert-level support for the following technologies:

Mandatory:

  • ADFS (Active Directory Federation Services)
  • Azure MFA (Multi-Factor Authentication)
  • Microsoft Azure AAD Connect
  • ADFS Health Connect
  • Azure B2C
  • Azure AIP (Azure Information Protection)
  • Microsoft Forefront Identity Manager (FIM/MIM)
  • Microsoft Entra ID and Azure
  • Exchange 2016 & Exchange Online
  • WSUS and SCCM

Good to Have:

  • Azure services, including Virtual Machines, Storage, and Monitor
  • Experience with OneDrive for Business, MS Teams, Skype for Business, and Microsoft OMS
  • Active Directory: Group Policy, DNS, DHCP, and replication
  • Certificate Authority
  • Automation tools like Azure Automation, Ansible, or Puppet

Incident and Change Management:

  • Respond to and resolve complex incidents and service requests within defined SLAs.
  • Conduct root cause analysis for recurring issues and implement permanent solutions.
  • Approve or reject change requests and coordinate with stakeholders for smooth implementation.
  • Ensure minimal disruption during change implementations.

Monitoring and Optimization:

  • Configure and maintain alerting and monitoring systems for supported technologies.
  • Monitor system performance, resource utilization, and application health.
  • Respond promptly to alerts and proactively identify potential issues.
  • Develop dashboards and reports for system health and performance.

Project Participation:

  • Contribute technical expertise to projects involving the implementation, upgrade, or migration of Microsoft technologies.
  • Collaborate with infrastructure, security, and development teams for issue resolution and solution implementation.

Documentation and Communication:

  • Maintain comprehensive documentation for support activities, troubleshooting guides, and knowledge base articles.
  • Communicate effectively with stakeholders on issue status, resolution plans, and project updates.

Required Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Extensive hands-on experience with Microsoft technologies listed above.
  • Strong troubleshooting and problem-solving skills.
  • In-depth understanding of ITIL principles for incident, problem, and change management.
  • Experience in a 24x7 support environment, including on-call rotations.
  • Proficiency in configuring and managing alerting and monitoring systems.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to work independently and as part of a team in a dynamic environment.

Preferred Qualifications

  • Azure certifications (e.g., AZ-104, AZ-303/304, AZ-500).
  • Relevant Microsoft certifications (e.g., MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert).
  • Automation expertise with PowerShell, Python, or Bash.

Working Conditions

  • Standard office environment.
  • Participation in a 24x7 on-call rotation and support outside standard business hours, including weekends and holidays.
  • Occasional after-hours or weekend work for critical incidents, change implementations, or projects

Job Type: Contract

Pay: $5,000.00 - $7,000.00 per month