Soft Services & Events Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services & Events Coordinator

Work Dynamics - Integrated Facilities Management

Site Operations

• Create a comfortable, welcoming, and hospitable experience employees and their guest

• Boost experience at the workplace by carrying out tasks assigned by the Community Manager such as the ‘Welcome’ process, messaging newly joined members, searching for service issues and dealing with critical issues.

• Develop community events calendar for the year and coordinate to meet optimal level of success.

• Create “WOW” moments by throwing in surprise events to lift spirt and mood at the workplace

• Anticipate client needs through observation to create memorable experiences.

• Manage end-to-end communications & process throughout request / feedback from the team

• Talking with other Community Coordinators to confer on issues, share good practice, and seek advice or knowledge about specific members.

• Adhoc responsibilities assigned by Workplace Manager.

Customer Services

• Foster a sense of community and create happiness at work for our team, our client and their guest.

• Creating a welcoming environment for employees internal & external customers by providing authentic, caring and timely service.

Community Projects

• Understanding Community Behaviour and Analysis at the workplace

• Ideas & Knowledge Base Management

• Blogging and Content which includes newsletters, Guerrilla marketing, new ways of communication (internal and community)

• Community Creative Content and Projects

Community Management

• Curate a welcoming and collaborative community environment that supports an inclusive culture for our employees.

• Build relationships with our employee community and proactively gather information, so the Workplace Team can anticipate their needs before they arise and deliver outstanding customer service.

• Own how we approach workplace communications and the channels used to share local information, building updates and upcoming events with our employee community.

• Support and guide our employee community on how to use our amenities to help them maximise their productivity in the workplace.

• Lead the planning and execution of community events to promote employee networking, wellness and our mission.

• Evaluate events based on attendance, satisfaction, and impact, to ensure they remain relevant and continue to deliver value to our employee community.

Experience

• Excellent interpersonal and networking skills.

• Strong verbal and written communication skills.

• Great organization, multitasking and problem-solving skills.

• Continuous improvement mindset, with the ability to think ‘big picture’.

• Diploma from an accredited institute

Task Skills

• Proficiency with Microsoft Word, Excel and PowerPoint.

• Good command of verbal and written English

• Experience with supporting change management initiatives.

Personal Skills

• Demonstrable experience in an operations focused role, ideally in workplace.

• Fluent in English, both verbal and written.

• Capable of leading, coaching and being a great role model to a team

• Good Grooming throughout the day to ensure professionalism

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.