Who are we?
Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well. Performs 1st level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive full resolution working closely with the Global Network Service Technical Assistance Team to ensure the best quality of service to our customers.
Responsibilities
Monitor network devices, software health and network tools health.
Drive incidents to resolution, document, follow up and keep track on full resolution
Interface between customer and other supporting departments including vendor
Perform level 1 network support such as configuring switches, routers and other network devices
Document and published approved work instructions and procedures for internal reference
Responsible for incident and maintenance communication to customers and internal stakeholders
Qualifications
Bachelor’s Degree in Computer Science, Computer Engineering, or work-related discipline
Minimum 2 years relevant working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches
Experience with routing and switching technologies and protocols including TCP/IP, RSTP, VLAN, VTP, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS
Knowledge in optical networking
Knowledge on service provider technologies and cloud computing
Understanding of Open Stack technology and Network Function Virtualization (NFV)
Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure
Has working experience on monitoring, network diagnostic and network analytics tools
Certification such as CCNP or equivalent is required
Excellent communication skills. Ability to work with service providers and customers around the world
Able to work 10 hours shift
Able and willing to be on-call standby as needed
Desirable
Proficient in written and oral language in Chinese or Japanese
Script programming languages (python, bash…)
ITILv3
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
