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Jobs or company...
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IT Service Delivery Manager

Salary undisclosed
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Description

Company’s Profile

Our client is an international technology and engineering company that specialises in providing innovative solutions to their esteemed clients. They are dedicated to quality delivery standards with thousands of engineers globally supporting projects. They have an international presence worldwide and are looking out for a skilled Infrastructure Project Manager to join their team and contribute to their ongoing success.

Location: AMK

Working hours: Monday to Friday, Standard Office Hours

Responsibilities:

  • Oversee the delivery of IT services to ensure alignment with business objectives and customer expectations.
  • Manage service delivery teams and coordinate activities to meet service-level agreements (SLAs).
  • Act as the primary point of contact for clients, addressing their needs and resolving issues promptly.
  • Develop and implement service delivery processes, policies, and best practices.
  • Monitor and report on service performance metrics to identify areas for improvement.
  • Facilitate communication between clients and technical teams to enhance service quality.
  • Conduct regular review meetings with clients to ensure satisfaction and address any concerns.
  • Stay up to date with industry trends to propose enhancements and innovations in service delivery.

Requirements

Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • 5+ years of experience in service delivery management or a related role.
  • Strong understanding of IT service management frameworks (e.g., ITIL).
  • Excellent project management skills with the ability to handle multiple projects simultaneously.
  • Exceptional communication and interpersonal skills to manage client relationships effectively.
  • Proven ability to analyze service performance data and make informed decisions.
  • Strong leadership skills and experience in managing teams.
  • Relevant certifications (e.g., ITIL, PMP) are a plus.

(EA Reg No: 20C0312)

Only shortlisted candidates will be notified.

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