Senior Client Advisor

Job Description:

• Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
• Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
• Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
• Create a long-term authentic bond with clients by making them feel the experience is truly about them.
• Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

SALES

Achieve individual KPIs:

• Sales targets

• Sales Per Transaction (SPT)

• Unit Per Transaction (UPT)

• Conversion rate

• Assist in daily sales and weekly sales reporting to head office (where necessary).

STORE APPEARANCE / VISUAL MERCHANDISING

• Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust

bags, shoes by name/SKU and in size order.

• Ensure new stocks are displayed and merchandised in a timely and attractive manner.

STOCK MANAGEMENT

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for

ease of access when serving customers

• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

CUSTOMER SERVICE & CRM

• Acquire new clients to Ferragamo database.

• Develop client relationships by providing clients regular updates.

PROFESSIONAL REQUIREMENTS

• Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;

• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;

• Courageous with ideas and innovative in your approach, always ready to grow and learn;

• Acting and thinking first of the client and their experience, you have an in-depth knowledge of the

desires, needs and expectations of luxury clients;

• Being a master at storytelling and at the art of asking engaging questions;

• Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Job Types: Full-time, Permanent

Pay: $2,600.00 - $3,000.00 per month

Benefits:

• Employee assistance programme
• Employee discount
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Experience:

• Luxury Client Advisor: 2 years (Required)

Work Location: In person