Technical Account Manager

About the Role

A Technical Account Manager at Mailgun/Mailjet is what we like to call a customer advocate for our clients utilizing our Managed service. A TAM is responsible for owning the relationship with their clients and any and all of the client’s issues from understanding what the issue is, to effectively communicating to any internal stakeholders, and following through to resolution of the issue. The TAM is the primary dedicated POC for their clients and are critical in keeping their clients engaged and helping Mailgun/Mailjet meet its retention goals. You will report to Senior Manager, Technical Account Manager (TAM).

As Technical Account Manager, you will

• Work closely with clients to understand their business and how it relates to email so that the client can effectively use Mailgun/Mailjet to reach their business goals
• Work closely with clients to ensure they understand and are able to implement email best practices that align with their business needs and to help improve overall email deliverability
• Use tools to proactively monitor Sender Scores, blocklists, delivery rates, etc, and work with the client to fix any issues that may arise, as well as provide guidance on how to avoid these issues
• Ensure clients and Mailgun/Mailjet are in compliance with Service-Level Agreements, Terms Of Service, Acceptable Use Policies, etc.
• Work with the Sales team to identify revenue growth opportunities through the utilization of new services and/or contract renewals
• Develop and maintain strong product knowledge of Mailgun/Mailjet and its competitors to properly support their clients, as well as evangelize new product features as they are released

In order to be successful for this role, we believe you have:

• Ability to create and maintain strong relationships with both clients and internal teams
• Strong technical background with the ability to effectively communicate issues to a wide variety of client contacts
• Experience with email systems, DNS, Telnet, APIs
• Strong project and time management skills, including prioritization of multiple tasks across potentially dozens of clients
• Excellent communication (verbal and written), critical thinking, and analytical skills
• 2+ years of experience in an Account Management, Technical Support, or similar client-facing role where you are the primary POC for a strategic customer

Preferred

• A technical understanding of email and email delivery
• Experience with a programming language such as Python or PHP and scripting
• Bachelor's degree

Our corporate language is English, please submit your application in English.

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

If this role isn’t what you’re looking for, please consider other open roles on our career page:

Our Hiring Process

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.