Customer Service cum Admin Executive

Responsibilities:

• Provide excellent customer service through personalized conversations
• Attend to on-site visitors and explaining program during their stay in Singapore
• Communicating in a friendly disposition regardless internally or externally.
• Ensure all calls, chats, emails are handled promptly & professionally.
• Respond to inquiry, feedback and provide resolution in accordance with the company service standards
• Perform data entries and quality checks on bookings for future arriving guests
• Ensure that all required reservations, ticketing, tasks or follow-up actions are completed accurately and efficiently
• Liaison between various business units on satisfying guests requests
• Determine guests’ needs and quote the appropriate rate as per requirements on all products and services
• Know the pricing, packages, and convert opportunities into sales
• Ensure compliance with all company policies and procedures and regulatory requirements.
• Excellent time management, attention to detail, and perform ad-hoc duties when assigned
• Perform other ad-hoc assignment and project as and when necessary

Requirements:

• Customer Service Experience with Good Communication Skills
• Able to work on weekends and public holidays (On rostering)
• Responsible and Accountable, and able to Work as a Team
• Good Enthusiasm and Willingness to Learn
• Dynamic, Independent, Reliable, and Flexible Approach
• Able to offer Solutions to Daily Issues, and handle Office Administration
• Possess good working attitude and have a strong sense of responsibility

Job Types: Full-time, Fresh graduate

Pay: $2,300.00 - $2,800.00 per month

Benefits:

• Employee discount
• Professional development
• Promotion to permanent employee

Schedule:

• Monday to Friday
• Shift system
• Weekend availability

Supplemental Pay:

• Performance bonus

Work Location: In person