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Junior Client Support Associate

$ 3,100 - $ 5,300 / month

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Job Description:

  • Provide exceptional service to customers through various communication channels
  • Troubleshoot basic customer issues and provide solutions
  • Update customer accounts and process requests
  • Assist with product inquiries and provide product recommendations
  • Handle follow-ups with customers to ensure satisfaction
  • Keep accurate records of all customer interactions
  • Collaborate with colleagues to improve customer satisfaction metrics

Qualifications:

  • Polytechnic Diploma (or equivalent) required
  • Strong communication skills, both verbal and written
  • Empathetic and customer-centric mindset
  • Ability to work in a fast-paced and dynamic environment
  • Detail-oriented with good organizational skills
  • Tech-savvy with basic knowledge of computer programs
  • No prior experience necessary – we’ll train you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,100.00 - $5,300.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Yearly bonus

Work Location: In person