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Junior Customer Service Associate

$ 3,000 - $ 4,500 / month

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Job Description:

  • Respond to customer inquiries via phone, email, or chat
  • Provide timely and accurate information about products and services
  • Handle customer complaints with patience and empathy
  • Assist with order processing and returns
  • Maintain detailed records of customer interactions
  • Escalate complex issues to senior staff
  • Collaborate with team members to improve service delivery

Qualifications:

  • Minimum Polytechnic Diploma (or equivalent)
  • Strong communication and listening skills
  • Basic problem-solving ability
  • Proficient in Microsoft Office or similar tools
  • Positive attitude and eagerness to learn
  • Ability to handle stressful situations calmly
  • Team-oriented with a willingness to assist others

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $4,500.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Performance bonus
  • Yearly bonus

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person