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Junior Customer Service Associate
$ 3,000 - $ 4,500 / month
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Job Description:
- Respond to customer inquiries via phone, email, or chat
- Provide timely and accurate information about products and services
- Handle customer complaints with patience and empathy
- Assist with order processing and returns
- Maintain detailed records of customer interactions
- Escalate complex issues to senior staff
- Collaborate with team members to improve service delivery
Qualifications:
- Minimum Polytechnic Diploma (or equivalent)
- Strong communication and listening skills
- Basic problem-solving ability
- Proficient in Microsoft Office or similar tools
- Positive attitude and eagerness to learn
- Ability to handle stressful situations calmly
- Team-oriented with a willingness to assist others
Job Types: Full-time, Permanent, Fresh graduate
Pay: $3,000.00 - $4,500.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Parental leave
- Professional development
Schedule:
- Early shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
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