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Customer Support Engineer

Salary undisclosed

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Duties & Responsibilities

  • Update, compile, manage, and monitor the Bill of Materials (BOM), drawings, and specifications for customer products
  • Support the Manager/Lead in the quotation phase by preparing proposals and tender documents
  • Assist the Manager/Lead in initiating production job launches
  • Track and update customer purchase orders and delivery schedules
  • Support the Production Head of Department (HOD) with process engineering planning (Job Traveller with Work Instructions) and cost estimation requests
  • Effectively organize and prioritize various job launches and tasks to ensure timely completion
  • Generate and manage job launches for new and repeat orders, ensuring proper material positioning
  • Collaborate with the CNC Programming team on all New Product Introduction (NPI) and First Article (FA) fabrications
  • Assist in any other ad hoc duties as assigned

Requirements

  • 1-3 years of experience in a customer support, engineering, or production planning role (may vary based on company size and complexity)
  • Experience in manufacturing environments, particularly with Bill of Materials (BOM), drawings, and specifications
  • Experience with customer interaction and managing purchase orders, schedules, and quotations

· Familiarity with process engineering planning and job scheduling

Job Types: Full-time, Permanent

Pay: $3,000.00 - $4,000.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Experience:

  • Customer support / Engineering: 1 year (Preferred)

Work Location: In person

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