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Warehouse Customer Service

Salary undisclosed


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Roles & Responsibilities:

  • Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.

  • Updating and entering in all information in the Warehouse Management System (WMS)

  • To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues

  • Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.

  • Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.

  • Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.

  • Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.

  • Communicate discrepancies/issues to team supervisor/manager when necessary

  • To assist direct superior with any special projects assigned and provide backup to other CS team when necessary

  • Making sure that workplace safety rules & DSV Policy are being followed

  • Ensure all customers' standard operating procedures are followed and updated

  • To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned

    To be successful in this role you will require the following:

  • GCE ‘O’ Level with minimum 2 years relevant experience

  • Demonstrated warehousing and customer service experience

  • Excellent written and oral communications skills

  • Strong problem-solving ability

  • On-job training will be provided

  • Meticulous, able to work independently and a team player

  • Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management

  • Willing to work at 9 Pioneer View Singapore 627581


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 February 2025
  • Expected salary: $1,800 - $2,300 per month