Merchant Operations and Support Executive

Job Summary:

Key Responsibilities:

• Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.
  
• Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.
  
• Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.
  
• Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.
  
• Maintain and update merchant records and documentation in accordance with company policies.
  
• Support the resolution of any documentation discrepancies or issues in a timely manner.
  
• Assist in preparing merchant-related reports and operational updates.
  
• Provide administrative support for merchant operations, including invoicing and tracking key milestones.
  

Qualifications & Experience:

• Strong attention to detail and a meticulous approach to reviewing documents.
  
• Excellent communication skills to liaise effectively with merchants and internal teams.
  
• Ability to work collaboratively with Sales Managers and other departments.
  
• Prior experience in operations, documentation management, or customer support is an advantage.
  
• Familiarity with compliance requirements in the financial or payment services industry is a plus.
  
• A proactive mindset with strong organizational and problem-solving skills.