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Operations & Client Success Specialist

$ 1,000 - $ 1,500 / month

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Operations:
- Collaborate with suppliers and agencies to ensure smooth service delivery and optimal supply chain efficiency
- To ensure an orderly, accurate and timely flow of shipping documentation and compliance
- Ensure all data are updated in system/spreadsheets and work closely with HQ
- Communicate regularly with local Customers and overseas agent offices to update them on shipment status and ensure seamless coordination.

Procurement:
- To identify and negotiate the best costing from suppliers
- To achieve a strong and supportive working relationship with suppliers

Customer Relationship:
- Oversee good commercial relationship with all customers
- Contributes to client acquisition and retention, by analysing customer behaviour from enquiries and feedback.
- Track sales leads, coordinate quotes, and maintain accurate customer accounts while providing excellent customer service.
- Follow up proactively on submitted quotations to achieve a high success rate and close deals effectively.
- Perform other duties assigned by the Management to contribute to organisational success.

Job Type: Full-time

Pay: $1,000.00 - $1,500.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Work Location: In person

Expected Start Date: 31/01/2025