Operations & Client Success Specialist
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Operations:
- Collaborate with suppliers and agencies to ensure smooth service delivery and optimal supply chain efficiency
- To ensure an orderly, accurate and timely flow of shipping documentation and compliance
- Ensure all data are updated in system/spreadsheets and work closely with HQ
- Communicate regularly with local Customers and overseas agent offices to update them on shipment status and ensure seamless coordination.
Procurement:
- To identify and negotiate the best costing from suppliers
- To achieve a strong and supportive working relationship with suppliers
Customer Relationship:
- Oversee good commercial relationship with all customers
- Contributes to client acquisition and retention, by analysing customer behaviour from enquiries and feedback.
- Track sales leads, coordinate quotes, and maintain accurate customer accounts while providing excellent customer service.
- Follow up proactively on submitted quotations to achieve a high success rate and close deals effectively.
- Perform other duties assigned by the Management to contribute to organisational success.
Job Type: Full-time
Pay: $1,000.00 - $1,500.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
Expected Start Date: 31/01/2025