General Manager Assistant

Job Title: General Manager Assistant

Location: Singapore

Job Description: We are a dynamic gym committed to delivering an exceptional fitness experience to our clients. We seek a passionate, ambitious, and driven individual to join our team as an Assistant to the General Manager. This role involves managing daily operations, enhancing customer satisfaction, and driving business growth.

Key Responsibilities:

Operations Management:

• Assist in developing and implementing operational strategies to achieve business objectives.
• Oversee front desk operations, class scheduling, and equipment maintenance to ensure high-quality service.
• Monitor and enhance employee performance, providing feedback and support to ensure efficient teamwork.
• Conduct regular operational data analysis to identify improvement opportunities and propose actionable solutions.

Customer Service:

• Handle customer inquiries and complaints to ensure outstanding customer satisfaction.
• Plan and organize customer events and classes to increase engagement and loyalty.
• Collect and analyze customer feedback, making recommendations for improvements to enhance the customer experience.
• Maintain strong customer relationships by regularly communicating with clients to understand their needs and expectations.

Marketing:

• Participate in designing and executing innovative marketing campaigns to enhance brand visibility.
• Manage social media platforms to increase online engagement and regularly post relevant content.
• Develop and implement promotional activities to boost membership registrations and renewals.
• Analyze market trends and competitive landscape to inform marketing strategies.

Financial Management:

• Assist in preparing financial reports and participate in budget management and cost control to ensure financial health.
• Help develop pricing strategies while monitoring market dynamics for necessary adjustments.
• Regularly review financial data to identify potential risks and opportunities.

Employee Training and Development:

• Assist in onboarding and training new employees to facilitate their integration into the team.
• Organize regular training sessions to enhance team skills and service quality.
• Establish employee performance evaluation standards and track developmental progress.

Qualifications:

Educational Background: Diploma or higher in Management, Sports, or related fields preferred.

Work Experience: Minimum of 2 years of relevant experience in the fitness industry; management experience is a plus.

Skills:

• Excellent communication skills, capable of interacting effectively with staff and clients at all levels.
• Strong ability to work under pressure in a fast-paced environment.
• Outstanding organizational and time management skills to work efficiently.
• Familiarity with gym operations and customer service processes, as well as marketing knowledge.

Personal Attributes:

• Passionate about the fitness industry, proactive, and a team player.
• Ambitious and driven, with a desire for personal and organizational success.
• Flexible with working hours and able to handle work-related pressure.
• Strong adaptability and teamwork skills, capable of executing directives and assignments from supervisors.

Working Hours: 8-hour workdays with one day off per week; specific schedules may vary based on operational needs.

Salary Range: SGD 3,000 to SGD 7,000 per month, determined based on individual skills and experience.

We Offer:

• Competitive salary with performance bonuses.
• Comprehensive training programs and career development opportunities.
• Access to gym facilities, including free use of all amenities and classes.
• Regular team-building activities to foster team cohesion.

Application Process: If you are interested in this position, please send your resume and cover letter to [[email protected]], with the subject line “Application for General Manager Assistant .”

职位类型：全职

薪资： $3,000.00至$7,000.00（每月 ）

工作地点：现场办公

预期开始日期： 2024/12/26