SOC Analyst

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data and cyber security teams!.

The L3 security analyst will assist our customers to respond and manage cybersecurity incidents escalated by Singtel MSSP teams. Need to demonstrate significant knowledge in handling cybersecurity alerts and incidents as he or she will be the “first responder”. The L3 security analyst will need to have experience working in large enterprise organizations as he or she will need to lead the investigate what has happened and mitigate the incidents’ impact by working closely with customers’ IT teams and with the various Singtel MSSP teams.

Apply now, and ignite our digital future together.

Make an Impact by

• Acts as the first responder for security alerts and incidents in our customers’ network. Lead the security incident management, coordinate with different teams to manage the incidents to closure.
• Build trust relationships with customer stakeholders at all levels - CIO/CISO, Security Operations Centre Managers, internal IT teams such as infrastructure, server, network and desktop teams etc. through open and effective communication.
• Handle and follow up on security alerts and incidents and ensure all are handled and resolved.
• Develop and maintain Security Event Management process document.
• Develop and maintain Security Incident Response Plan. Create and update operational playbooks for specific incidents e.g. DDOS, ransomware, malware, intrusion.
• Prepare the Security Incident Report, present and make the right recommendations to customers’ stakeholders.
• Conduct regular meetings with customers to discuss ongoing tasks, challenges, and progress.
• Develop and fine tune use cases tailored to customer’s requirements.

Skills for Success

• 3 years of cybersecurity incident management experience in MSSP environment or end user environment. Candidates who have certification in CISSP, GCIH, ISMS, CEH, CISA or CISM will have an advantage.
• Good working knowledge of security incident handling and process, compliance (IT Security Audit / log review) and security assessment.
• Able to correlate multiple security events from different devices to identify abnormal behaviour.
• Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies, namely, firewalls, IPS, Proxy and EDR.
• Customer-focused with good written and verbal communication skills. Able to understand technical concepts and able to communicate to technical and non-technical audiences.
• A team player who can work independently.

Rewards that Go Beyond

• Flexi work arrangements
• Full suite of health and wellness benefits

• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.

Apply now and start your empowering career!