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Customer Care Associate

Salary undisclosed


Original
Simplified

Call Centre Officer

Paya Lebar area

12 months contract

Up to $3,800 depending on experience with 1 month bonus

9am to 6pm Mon to Fri

Duties :

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned

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Interested applicants please kindly SMS/ Whatsapp your particulars to 97125***, Shaun in the following format:

Name:

Residential Area:

Availability (When you can commence work and how long):

Indicate Job Tittle: Call Centre Officer (Central)

Shaun Lim Tau Szen R2094941

Recruit Express Services Pte Ltd EA: 13C6614 *****************************************************************************************************************


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • No experience required for this role
  • Working rights required for this role