Customer Care Associate
Apply on
Call Centre Officer
Paya Lebar area
12 months contract
Up to $3,800 depending on experience with 1 month bonus
9am to 6pm Mon to Fri
Duties :
• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary,premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned
*****************************************************************************************************************
Interested applicants please kindly SMS/ Whatsapp your particulars to 97125***, Shaun in the following format:
Name:
Residential Area:
Availability (When you can commence work and how long):
Indicate Job Tittle: Call Centre Officer (Central)
Shaun Lim Tau Szen R2094941
Recruit Express Services Pte Ltd EA: 13C6614 *****************************************************************************************************************
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning
- Tuesday: Morning
- Wednesday: Morning
- Thursday: Morning
- Friday: Morning
- No experience required for this role
- Working rights required for this role