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Job Title
Summary of the role
The main responsibilities of this role is to respond remotely (via phone and/or online) to various end-user support requests arising from our Airport clients. Support includes installing, diagnosing, repairing, maintaining and upgrading hardware, equipment and software related to mission critical Automated Bag Drop services at the Airport.
In this role you’ll / Your main responsibilities
Diagnose and quickly resolve a wide range of applications and networking problems to help minimize downtime
Troubleshoot bag drop and/or kiosk network connectivity in a LAN/WAN environment
Request and coordinate with 3rd party vendor for support to resolve technical issues
Escalate issues/problems to appropriate support team member
Deal with hardware and application support issues
Provide user data and application recovery
Use diagnostic tools and methodologies to load, copy and customize operating system configurations for deployment
Familiarize end users on basic software, hardware and peripheral device operation
Take ownership and responsibility of queries, issues and problems
Escalate and involve experts where required in order to resolve issues as quickly possible
Maintain IT records and tracking for area of responsibility
Work with other IT staff regarding new builds and upgrades
Maintain high levels of customer service providing efficient and effective support in a friendly and professional manner
About the ideal candidate
A minimum of 2 years’ of relevant working experience.
Relevant Bachelors degree or equivalent industry qualification
Hands on experience in troubleshooting computer networking, hardware & software issues
Hands on experience in mechanical or electrical would be an advantage
Compulsory on 24x7 shift work
Exceptional communication skills (verbal and written)
Quick and methodical troubleshooting skills
A self-starter, with a 'can do' attitude and a strong client focus
Conscientious, self-motivated and positive working attitude
Meticulous work ethic
Ability to work independently
Application process
The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.
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Are you the one we’re looking for? Apply now
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
