Team Manager (Case Management) (Up to 6k / East)

Full Time, onsite
Good Job Creations (singapore) Pte. Ltd.
Islandwide, Singapore

$ 5,500 - $ 6,000 / month

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[Job ID: 828071]

Responsibilities:

Line Manage a team of 7 or more Case Managers and Administrators
To work with the Head of Coaching & Development to drive operational performance through a range of processes, frameworks and initiatives and respond quickly to address
underperformance.
To run YR Team focused induction and on boarding programmed with new starters.
To work intensively with new starters through facilitation of buddying, observations and 1-1 coaching to build skills and confidence in the role
To undertake performance reviews with Case Managers
To conduct regular caseload performance reviews with YR Team to support client retention and
re-employment
To conduct regular observations and feedback of YR program
To deliver training to YR on key thematic areas to improve performance
To complete regular team learning needs analysis and provide relevant upskilling/ coaching opportunities for ongoing staff development
To support with the screening, interviewing and recruitment of case managers as required
To assist the YR program in understanding and acting compliantly with all governance,
compliance and quality standards relating to the service delivery model and contractual requirements
To work with the Head of Coaching & Development in maintaining strong professional
relationships with internal and external stakeholders, including government departments
To support YR Case Managers with crisis management and complaints on client
Attend all YR stakeholder meetings
Weekly MI reporting on YR program
Manage the referral allocation process to the case managers
Any other ad hoc duties assigned

Requirements:
[MUST]

2 years of prior working experience with case management
2 years of managerial experience
Excellent interpersonal skills
Ability to multi-task and deliver against multiple priorities
Excellent oral and written communication skills.
Able to effectively network to build and maintain effective relationships internally and externally.
A high degree of flexibility
Excellent attention to detail
Ability to collate and input data in an accurate and timely manner and analyse performance reports
and respond accordingly
Ability to work under pressure in a target driven environment
Excellent IT and Microsoft Office skills (Excel)
Building strong relationships with Stakeholders