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Jobs or company...

Service Coordinator for South East Asia

Salary undisclosed

Apply on

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Do you enjoy leading a team that provides a high-quality of service to customers?

Would you like the opportunity to work as a Service Coordinator?

Join our Waygate Technologies Team!

As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.

Lead a team to deliver a first class service

As a Services Specialist, you are responsible to communicate with clients and channel partners for service enquiries and spare parts processing. Also, responding to technical clarification of inquiries, coordinate with technical specialists (Tech support) as needed.

As a Service Coordinator for South East Asia, you will be responsible for:

  • Communicating with local and overseas SEA based (VN, SG, TH, MY) customers by phone or e-mail for service inquiries and service order/spare parts processing.
  • Clarifying material availability and coordination of service visits at the fastest possible delivery date with the responsible departments.
  • Completing order entry of spare parts / service orders/ Service Support Agreement in SAP.
  • Opening Projects, Service jobs, sales orders, billing, revenue record, cost plans, and also ensuring all the data is properly entered, and being processed aligning with the company policy
  • Coordinating closely with the relevant counter parties, such as sales, production, factory, quality assurance team, finance to ensure completion of order processing & customer satisfaction.
  • Registering new customer, documentation through SFDC (Sales Force)
  • Monitoring delivery dates and tracking coordinating spare parts production and shipment between factory/customer/forwarder/customs officers preparing relevant documents
  • Supporting ASEAN Service Team – Service manager & Field Service Engineers in SEA regions.


Fuel your passion

To be successful in this role you will:

  • Have experience in SAP (must have) and SFDC (nice to have)
  • Have understanding of after-sales services and supports and in import/export procedure
  • Have proficiency in English language and the local language
  • Have relevant professional experience in dealing with domestic and international customers of minimum 5 yr
  • Have comprehensive understanding of QTC (Quote to Cash) process
  • Be able to work independently, detail-oriented, and have high level of accuracy on data maintenance. Good problem solving skills.
  • Have working experience in Multi-national company, especially in complex organization


Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

This role is a Full Time Regular, live in country

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Additional elected or voluntary benefits
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