Customer service officer
$ 3,000 - $ 3,000 / Per Mon
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Job scope:
1st level helpdesk to respond to calls.
Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Liaise with other support teams, or sales teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact.
Perform outbound calls to users who leave call back.
Handle emails as assigned by team leader.
Requirements:
You are able to work independently
Initiative
Highly Motivated
Excellent communication Skills
Committed and be knowledgeable in our range of products and services
Customer service and sales oriented
Proactive in initiating conversation with potential customers to promote our products and create interest
1st level helpdesk to respond to calls.
Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Liaise with other support teams, or sales teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact.
Perform outbound calls to users who leave call back.
Handle emails as assigned by team leader.
Requirements:
You are able to work independently
Initiative
Highly Motivated
Excellent communication Skills
Committed and be knowledgeable in our range of products and services
Customer service and sales oriented
Proactive in initiating conversation with potential customers to promote our products and create interest
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