Customer Service Admin

Joy Music School – Customer Service and Operations Coordinator (Full-Time)

Since 2013, Joy Music Studio is an established music school in Marine Parade offering a variety of instrument choices and professionally equipped studios, we are known for our enthusiastic teachers and customized approach for students.

We are currently looking for a motivated and friendly Customer Service and Operations Coordinator (Full-Time) to join our joyful team at our Marine Parade location.

Benefits of Working With Us

Our team is the heart of our music school so we work hard to create place where you will be proud to work here every day. Below are some of the benefits we offer:

• Competitive Salary and Bonus Incentive Programs

• Paid Annual Leave and Medical Leave

• Medical Insurance Coverage

• Mentorship and training support

• Fun, energetic environment where the entire team often collaborate musically together

• Employer sponsorship of related certification/skills development

• Special rates for music lessons at our school

• Convenient location and good food next to Marine Parade MRT and Parkway Parade Mall

Commitment

• Full-Time 42 hours/week, on-site

• Available to work on weekends and weekday afternoons/evenings

Role & Responsibilities:

Sales

• Respond effectively to enquiries (walk-in customers, online, email, phone) and proactively manage customer leads to encourage trial sign-ups

• Nurture lead funnels, arrange for trial lessons, and sign-up new students

Operations & Customer Management

• Oversee day-to-day operations and administration at the centre

• Maintain and organize software used for scheduling, customer management, invoicing

• Prepare and send student invoices accurately and on-time

• Coordinate communications between the school, parents, students, and teachers effectively

Events and Projects

• Support marketing/promotion activities when requested

• Help plan or coordinate school activities such as concerts, workshops, camps, programs

Help create a friendly, positive, and professional environment within the school

• Greet students/parents and create a warm, welcoming environment

• Build and maintain good relationships with parents and students

• Assist with training/orientation new team members

We’d love to hear from you if:

• You have at least 1yr+ working in music or education/tuition related industry

• You have at least 1yr+ working in customer-facing or operations related roles, especially with children and parents

• You possess these key skills: personal initiative, detail-oriented, team player, problem solving, multi-tasking

• You smile A LOT, and have a bright and cheerful personality with confident communication skills and enjoy working with children/teens

• Bonus - Previous experience learning music, performance arts, or music production

To apply, please send your CV and Cover Memo to *****@joymusicstudio.sg. We look forward to hearing from you!

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $2,500 - $2,800 per month