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- Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
- Strong proficiency in Mandarin, giving you a chance to showcase your language skills
- Good command of English or Bahasa Malaysia to round out your communication abilities
- Previous experience in a contact centre or customer service role? That's a big plus!
- A minimum SPM qualification, showing that you have the fundamentals in place
- Intake date: 22 July 2024
- Shift hours: 5 days week (Monday to Sunday) & 24/7
- Channels: Inbound voice
- Basic salary: RM2,400 max
- KPI allowance: RM100 monthly (based on individual performance) & RM500 quarterly (based on team performance)
- Academic background: Minimum SPM holders
- CS experience: Open for fresh graduate but must have good communication
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