URGENT / Inbound Customer Care Officer (Hotline) Kallang Sector ~
$ 2,500 - $ 2,500 / Per Mon
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Leading Utilities Group company
Attractive remuneration for good performance
Regular wellness programmes to promote healthy living
Work in teams that thrive on collaboration for outstanding achievement
Duration: 1 year extendable/convertible
Working Location: Kallang Sector
Working hours: 09.00am – 6.00pm (Monday to Friday) & Alternate Saturday 09.00am – 1.00pm
Job Duties
Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.
Provide appropriate solutions and alternatives in a timely manner to meet required service standards.
Handles payment arrangement requests from customers.
Other ad-hoc duties as and when assigned.
Requirements
Minimum 2 years of experience in contact centre or similar environment (inbound calls) and dealing with escalated cases
Possess excellent interpersonal, communication and customer service skills
Able to work independently in a face-paced environment while being a cohesive team
member
Self-directed, able to multi-task, self-motivated and able to work under pressure
Possess initiative to respond to customer’s needs with a commitment towards service
excellence
Proficient in MS Office applications
As this position is urgent, interested applicants please WHATSAPP Bertram at 8189 1194 and indicate the following:
Name:
Availability to start work:
Nearest MRT to your Residential area:
"Inbound Customer Care Officer (Hotline), Kallang Sector"
GOREF:10354
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394
Attractive remuneration for good performance
Regular wellness programmes to promote healthy living
Work in teams that thrive on collaboration for outstanding achievement
Duration: 1 year extendable/convertible
Working Location: Kallang Sector
Working hours: 09.00am – 6.00pm (Monday to Friday) & Alternate Saturday 09.00am – 1.00pm
Job Duties
Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.
Provide appropriate solutions and alternatives in a timely manner to meet required service standards.
Handles payment arrangement requests from customers.
Other ad-hoc duties as and when assigned.
Requirements
Minimum 2 years of experience in contact centre or similar environment (inbound calls) and dealing with escalated cases
Possess excellent interpersonal, communication and customer service skills
Able to work independently in a face-paced environment while being a cohesive team
member
Self-directed, able to multi-task, self-motivated and able to work under pressure
Possess initiative to respond to customer’s needs with a commitment towards service
excellence
Proficient in MS Office applications
As this position is urgent, interested applicants please WHATSAPP Bertram at 8189 1194 and indicate the following:
Name:
Availability to start work:
Nearest MRT to your Residential area:
"Inbound Customer Care Officer (Hotline), Kallang Sector"
GOREF:10354
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394
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