Customer Service Staff

Responsibilities:

• Administer hangtag approvals according to brand certification and approval guidelines

• Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed

• Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)

• Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity

• Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments

• Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection

• Carry out and keep accurate records of customer information for verification and safeguard our brands

• Attend to customers, CSR and marketing’s queries related to fabric testing and quality.

• Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.

• Issue garment letters and challenge if observing violation of brand guidelines

• Educate customers application process of hangtag requests via of our system (LYCRAONE)

Requirements:

• GCE ‘O’/N levels/ITE or equivalent

• Good communication skills in English

• High level of customer focus and professionalism

• Ability to work independently and communicate to all level effectively

• Good interpersonal skills

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 December 2024
• Expected salary: $2,400 - $2,800 per month