Part Time/Temporary Customer Service Officer (Call Centre)

Job Description

The Part Time/Temporary Customer Service Officer primary role is to schedule patients into the clinics' books by answering product and service questions; suggesting information about other products and services. Works in tandem with the clinical team and marketing team.

Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

The target is to ensure excellent service standards, maintain high customer satisfaction and schedule as many patients into the clinic as possible.

About NoFrills Dental:

NoFrills Dental is a young, innovative, dynamic and fast-paced dental group based in Singapore. We are a fresh and modern dental clinic located in Suntec City & Marina Square area. We're looking for like-minded, motivated and passionate people to grow our brand and dental clinic across Singapore.

We prioritise a healthy work-life balance for all of our dentists and staff while advocating that patients be treated with the utmost quality care at ALL times.

We place the needs and wellbeing of our people at the very forefront of our business. As we believe that "happy, positive & motivated people create a positive environment, which translates to happy & satisfied patients."

To give patients the ultimate experience, we are equipped with modern instruments and computerized, paperless records to serve them better! We take pride in giving the best for our patients and building long-lasting relationships!

At NoFrills Dental, our motto when it comes to serving our patients is pretty straightforward (It's in the name) - Providing consistently high-quality dental services at affordable prices for all patients, wherever we operate.

Job Highlights:

• Positive & nurturing work culture
• Training & career development opportunities
• Work-life balance

You are expected to:

MAIN ROLE - BOOK PATIENTS INTO THE CLINIC

• Respond & follow-up to customer enquiries via phone calls/emails/whatsapp/sms/social media
• Book patients into the clinic
• Utilisation of the clinical management system
• Providing customers with details and information on dental procedures
• Operational duties of Customer Service department
• Build sustainable relationships of trust through open and interactive communication
• Identify and assess patients' needs to achieve satisfaction
• Other duties as assigned by the Management
• Greet customers warmly and ascertain problem or reason for calling
• Work with customer service manager to ensure proper customer service is being delivered

Requirements:

• Experience in healthcare or dental will be an added advantage (but not necessary)
• Qualifications: Nitec and above.
• Good command of the English language
• Mandarin speaking is a bonus
• Mature, positive attitude, team player & cheerful personality.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Minimum 1 year of Customer Service Experience
• Basic knowledge in using computers
• Can commit to 3 months contract

Working Hours:

• Minimum 3 days/24 hours a week
• Mon - Fri : 9am - 6pm
• Flexible schedule within office hours

We regret that only shortlisted candidates will be notified.

Job Types: Part-time, Temporary
Contract length: 3 months

Pay: $10.00 - $12.00 per hour

Expected hours: 24 – 35 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person