Call Centre Agent / Service Desk (N)
$ 2,600 - $ 2,600 / Per Mon
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Availability Status
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Location - AMK / Bedok, Desk support hour 8:00 AM to 6:00 PM Monday to Friday, 8:00 AM to 12:30 PM on Saturday
Working Hour
Monday to Thursday: 8.5hr. Staggered between 8:00 AM to 6:00 PM
Friday: 8hr. Staggered between 8:00 AM to 6:00 PM
Saturday – Once a month(0.5 day). Weekday hour will be shortened if agents need to cover Saturday.
Sunday and Public Holiday – Off.
Job Responsibilities
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Requirements
Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
Singaporeans only.
By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.
Elitez Pte Ltd I 16C8004 I R1438259
Working Hour
Monday to Thursday: 8.5hr. Staggered between 8:00 AM to 6:00 PM
Friday: 8hr. Staggered between 8:00 AM to 6:00 PM
Saturday – Once a month(0.5 day). Weekday hour will be shortened if agents need to cover Saturday.
Sunday and Public Holiday – Off.
Job Responsibilities
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Requirements
Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
Singaporeans only.
By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.
Elitez Pte Ltd I 16C8004 I R1438259
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