1 Year Contract Project/Product Manager (Cards)
$ 7,000 - $ 7,000 / month
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- Review and improve existing processes and policies with Credit Ops, Tech, Credit Policy and other Risk Management teams to improve customer journey
- Streamline and automate card application and card fulfilment process.
- Review and automate campaign fulfilment and ensure all exception scenarios are covered in the customer journey to reduce call volume
- Manage and resolve customer exceptions revolving around Customer Onboarding and Credit Card application.
- Drive standardization of internal processes across acquisition fulfilment and improve efficiency through automation of reports
- Perform accuracy checks of daily/monthly/adhoc reports and ensure timely completion with zero errors
- Degree holder with at least 2 - 3 years of relevant working experience
- Comfortable with Microsoft Excel, including experience with formulas and basic functions.
- Experience in cards and streamlining of processes
- Knowledge in Payments business, especially credit cards. Experience in a financial institute or in the payments industry is advantageous
- Good analytical, interpersonal skills and problem solving skills with ability to manage stakeholders
- Strong attention to detail and accuracy, independent, self-motivated with good time management
Short listed candidates will be notified
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