Customer Care, Senior Manager (East, up to $12,000)
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about the company
My client is a market leader in the development & implementation of clinical diagnostic and health IT products and services
about the job
- Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.
- Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.
- Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.
- Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.
- Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.
- Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.
- Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.
- Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.
- Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.
- Assumes additional related responsibilities and projects as required by the Supervisor.
skills and experience required
The ideal candidate should have a minimum of 5 years of experience in training management, corporate education, or a related field. He/She should come with a Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field. Certification as a Certified Professional in Learning and Performance (CPLP) is a plus. Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting. Strong expertise in adult learning principles and e-learning methodologies.
To apply online please use the 'apply' function.
EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)
The ideal candidate should have a minimum of 5 years of experience in training management, corporate education, or a related field. Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting. Strong expertise in adult learning principles and e-learning methodologies.
