Account Manager (Events)

Overview

Gusto Collective Singapore is seeking an experienced, highly-motivated, and passionate Account Manager (Events) who thrives in a fast-paced and collaborative environment. You will look forward to opportunities to work on and be part of exciting brand experiences and developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury, lifestyle, beauty, and hospitality clients.

In your day to day, you will be in-charge of

• Project Management: Day-to-day client servicing, leading teams and overseeing the end-to-end management of events, including conceptualisation, planning, budgeting, logistics, and execution;
• Client Relations: Cultivate strong relationships with clients, understanding their event objectives, and providing strategic recommendations that ensure content and results are on-brand. Serve as the primary point of contact, ensuring consistent communication and exceeding client satisfaction;
• Vendor and Supplier Management: Identify, evaluate, and negotiate contracts with vendors and suppliers. Coordinate and oversee their services to guarantee seamless execution and exceptional quality standards;
• On-Site Event Management: Lead teams in on-site management of events and oversee coordination with vendors, event setup, and logistical details. Address any unforeseen challenges and ensure a smooth execution of the event;
• Budget Tracking: Develop and manage project budgets, track and monitor project expenditures, maintain accurate records of expenses, review invoices, and conduct financial planning/analysis;
• Quality Assurance: Maintain the highest level of quality in event deliverables, including production, audio-visual, catering, décor, and overall guest experience. Drive and conduct post-event evaluations with internal teams and clients, and implement improvements for future projects;
• Risk Management: Identify potential risks and proactively develop contingency plans. Ensure compliance with legal, safety, and regulatory requirements throughout the event planning process;
• Industry Knowledge: Drive sales activities through research of event proposals, including keeping up to date with evolving content, design trends, and technologies, etc., and promoting innovation and continuous improvement;
• New Business: Proactively identify and pursue new business opportunities. Conduct market research, lead in presentations, and prepare proposals to acquire new clients. Build a strong network of industry contacts to generate leads and foster business growth.

To succeed in this role, you will have

• Bachelor’s degree in a relevant field (Marketing/Project Management/Business Administration/Communications, or its equivalent) from an accredited college or university;
• At least 5 years of relevant agency experience in events management;
• Proactive and strategic approach to problem-solving, with the ability to make sound decisions under pressure. Adaptability and flexibility in managing unforeseen challenges;
• Strong leadership skills, with a proven track record of leading teams to deliver exceptional results. Ability to motivate, inspire, and mentor team members in a fast-paced and dynamic environment;
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment;
• Understanding of clients’ requirements with ability to execute effectively and efficiently;
• In-depth understanding of the events industry, current trends, and emerging technologies. Familiarity with event management software and tools is a plus;
• Self-motivated and resourceful, with high levels of initiative;
• Excellent written and communication skills;
• Resilience, determination, enthusiasm, and flexibility to cope with weeknights and weekend work, and ability to perform under pressure;
• Strong organisational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously. Attention to detail is critical;
• Proficiency in Microsoft Office, including Microsoft Word, Excel, Powerpoint, Outlook, and Google Docs.

You can look forward to:

• A wealth of diverse opportunities and challenges to develop and grow your skill sets;
• An exciting and dynamic client portfolio of international and reputable brands;
• Being involved in a wide range of brand experiences and events;
• A highly-supportive and collaborative work environment;
• A motivating, fun, and integrated work culture.