Customer Experience Officer, Retail (Full Time)

We are looking for energetic Retail Customer Service officers to help us distribute our products and attend to our customers. This role is ideal for people who want to get a better understanding of the retail aspect of the Telecommunication Industry. Training will be provided for the role.

Key duties and responsibilities:

• Process customer sales orders and ensure service is delivered promptly
• Answer to customer inquiries and follow up with timely resolution
• Responsible for the outlet’s daily reports
• Responsible for the outlet’s daily operations & collections
• Be the ambassador for SIMBA's products & services.
• Able to work independently at the retail outlet

Candidate should have the below qualities to fulfil the needs of the role:

• Minimum O Levels and above
• Minimum 1 year of relevant experience
• Diploma holder with no experience will be considered
• Good communication skills and positive work attitude
• Must be an independent team player, ability to build rapport with customers & team
• Enjoy working in a fast paced and dynamic environment
• Willing to perform overtime and staggered shifts including weekends and public holidays
• Experience in Telecommunications industry is an advantage
• Candidate who has applied before need not apply again as we have your records on file