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- You will lead workshops and consultative engagements with business stakeholders to understand and address their functional requirements and challenges.
- You will document user stories and technical solutions.
- You will develop and implement customised solutions on the Microsoft Dynamics 365 CRM platform, ensuring adherence to best practices.
- You will improve workflows, validation rules, and dashboards within the CRM system.
- You will support and coordinate integrations and testing with third-party applications and oversee system deployments.
- You will collaborate with technical teams and stakeholders to solve integration issues and provide tailored technical solutions.
- You will mentor team members, providing technical guidance on CRM customisation and configuration.
- You have at least 7 years of experience in software related customer service/ contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations.
- You understand CRM data structures and architecture.
- You are proficienct in developing with C#, .NET, JavaScript, REST, JSON, and API Web Services.
- You have experience using Power BI and low code tools like the Power Platform.
- Solid project management capabilities, including experience with Agile and waterfall methodologies.
- You focus on data-driven decision-making and have experience managing and achieving successful outcomes with third-party vendors.
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
About Grab
Size | More than 5000 |
Industry | Passenger Ground Transportation |
Location | Singapore |
Founded | 1 July 2012 |
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