We look for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. So, if you want to make the world say wow, let's talk.The conversation starts here. If this role matches your ambitions and skillset, let's get started with your application. Take a look at our other open positions too. Our many opportunities can lead to infinite possibilities.We are looking for a customer-centric specialist. You will be responsible for creating and optimizing customer journeys for headphones and wireless speakers. You will also be supporting the team in Digital Campaign planning and Paid Search to achieve our customer lifetime value sales goals.What you will be doingDigital MarketingSupport the team in Digital campaign planning, execution and optimizationPaid search planning and optimizationCross CRM TaskMonthly review of eDM send quota / vendor’s hours. Share recommendations to optimize.Headphones, Wireless Speakers and Cross Category CRMCollaborate with marketing to brief new customer journeys or eDMs which coversWorking with vendor to finalize assets and journey setupProvision of tracking linksSegmenting the audience in CDP/Marketing Automation toolOptimizing the content/journeys to drive performanceCollaborating with countries to ensure content are adapted.Receipt ValidationBi-weekly monitoring of automated receipt validation % with branchesWeekly calls with receipt validation vendor on outstanding issues to be resolvedSupport branches with troubleshooting receipt validation uploads / model or dealer mappingAdministrative TasksRaise PO / GR for eDMs and vendor consultancy services every quarter.What you should haveDiploma or higher in business, marketing or other relevant fieldsMore than 1 year of experience in Digital marketing and CRM; preferably with experience in using marketing automation tool.Able to learn and execute quickly.Strong problem solving skillsResults-driven and an obsession with enhancing customer experience creativelyStrong interpersonal skillsWhat will help you succeedInquisitive and analytical mindset with the ability to question/ evaluate what works and what doesn’t, leveraging on data analytics to present solutionsStrong interpersonal skills and ability to connect and influence the different stakeholdersAt Sony, we strive to create a place for you to realise your potential and inspire you to make positive impact through innovation, smart collaboration and boundless curiosity. We are looking for people who believe that they can enrich lives and help us achieve our purpose – fill the world with emotion, through the power of creativity and technology.
