Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Manager

Salary undisclosed
Checking job availability...
Original
Simplified
  • Location: Jurong, West Side
  • Working day: 5 days

Job Scope:

  • Oversee the day-to-day operations of the customer service team.
  • Develop and update customer profiles, while defining key qualification criteria for the team.
  • Manage and optimize the lead qualification process.
  • Administer customer satisfaction surveys and analyze feedback.
  • Create and implement a customer loyalty program.
  • Regularly assess and standardize communication protocols for handling customer inquiries via messages and calls.
  • Conduct frequent audits and evaluations to ensure customer service quality.
  • Lead the transition to digital customer service workflows and the implementation of CRM software.
  • Hold daily roll calls and debriefings to assign tasks and discuss goals with the team.
  • Define Key Performance Indicators (KPIs) and conduct performance evaluations for the team.
  • Prepare quarterly and bi-annual forecast reports for Management review and strategic planning.
  • Align processes and objectives with the companys focus on Digitalization, Globalization, and Sustainability.

Requirements:

  • A Bachelors degree, preferably in Business Administration.
  • Minimum of 10 years of experience in customer service, including at least 5 years in a managerial or supervisory role.
  • Familiarity with and hands-on experience in customer relationship management (CRM) software, such as Microsoft Dynamics 365 Sales CRM and Microsoft Dynamics Business Central, is highly desirable.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)