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EXECUTIVE, MEMBERSHIP RELATIONS

Salary undisclosed

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Responsibilities:
  • Cultivate and build relationships with members through effective communication and timely response to requests and enquiries;
  • Process applications and conduct verification checks;
  • Manage and maintain members database;
  • Invoicing and tracking of membership subscription;
  • Develop, write and coordinate engagement collaterals for members and events ensuring high-quality content and alignment with the Academy’s brand and strategic goals;
  • Organise events for members like the Induction Comitia;
  • Design and develop surveys to track customer satisfaction and translate to actionable insights;
  • Plan and manage committee meetings including taking effective minutes and follow-up;
  • Perform full range of administrative duties including writing of presentation papers, gathering statistics, preparation and safe-keeping of certificates and records, vendor management, keeping stock and preparation of academic gowns and corporate gifts;
  • Support and execute membership engagement initiatives set by the Council and its committees.
Requirements:
  • A bachelor’s degree in any discipline from a reputable university or a good polytechnic diploma with 2 years relevant experience in administration, membership organisations or marketing and corporate communications;
  • Possess a good command of English and is able to write and communicate effectively;
  • Ability to compute and check membership fees with accuracy based on fee structure and various concessionary schemes;
  • Adept at reading, analysing and interpreting information that translates into strategic communication;
  • Service oriented and creative in driving membership growth and retention of members;
  • A strong team player who is able to work collaboratively to resolve issues and find solutions;
  • Strong organisational skills with ability to manage as well as drive new projects independently from start to finish;
  • Resilient, resourceful and meticulous with an eye for detail;
  • Possess good understanding of data protection practices;
  • Proficiency in MS Office;
  • Able to work occasional evenings and weekends for meetings and events;
  • Experience in customer relationship management and the healthcare industry is an advantage.