Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Trainer, Contact Centre Services

Salary undisclosed

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About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities
  • Prepare and develop training materials and plans for Contact Centre
  • Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported.
  • To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) / Team Managers (TM)
  • Co-ordinate trainings and orientation programs for new hire.
  • Filing & compiling training effectiveness data
  • Assessing and recommending course nominations
  • Coordinating course registration with the relevant HR department, vendors or CCS stakeholders
  • To create/update processes/work instructions with the sources provided.
  • To update Verint on a timely basis.
  • To create and roll out Pop Quiz on a bi-monthly basis for team
  • To conduct Role-Play for Customer Support Agents to demonstrate skills and knowledge learnt.
  • Updating of Knowledge Management System.
  • To act as back-up for QA, which may include the Bi-Annual Call Calibration with clients.
  • Identify training needs and opportunities to improve team’s quality standard.
  • Review and Approve the Standard Operational Procedures (SOP) and Work Instructions (WI) of your area and ensure that reviews and approvals are completed before the agreed deadlines, supported by Frontline Leadership.


Requirements
  • A-Level/Diploma/Degree
  • 2 – 4 years working experience with training background
  • Ability to train the CCS on systems and programme-related information
  • Self-driven with excellent interpersonal and communication skills
  • Good communication skills in English and proficient in Microsoft Excel applications
  • Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
  • Ability to work shifts, weekends, and public holidays when required
  • Able to perform under pressure and multi-task
  • Analytical, self-motivated and result oriented
  • Good planning skills, attentive to detail, organized
  • Contact Centre experience preferred.


At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
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