Administrative Executive (Healthcare Ops) | Yishun ~

Healthcare Industry

Duration: 6 months

Working Location: Yishun Central

Working hours: 08.30am – 6.00pm (Monday to Thursday), 08.30am – 5.30pm (Friday)

Job Summary

a. Support Clinical Departments within the Division of Medicine with development of services and processes to ensure safe and efficient care for the patients

b. Work with Facility Operations team to drive the following areas, namely,

i. Clinical and Non-Clinical Workflows

ii. Operation Readiness and Set-Up for New Services

iii. Support for Services under Division of Medicine

iv. Procurement

Job Responsibilities

Main Work Streams

i. Clinical and Non-Clinical Workflows

Support the development and implementation of Division of Medicine clinical services, programs and care paths with clinicians and partners. These include:

• Model of care development and review

• Planning and innovating clinical operations to implement new care models

• Infrastructure, manpower, analytics, technology and other requirements needed to implement or revise the care model
  

ii . Operation Readiness and Set-Up for New Services

• Work closely with multiple clinical and non-clinical stakeholders for the set up of new services. This includes, but not limited to, assisting in obtaining approvals for the service, supporting the development of workflows to ensure seamless patient journey, drafting the required work instructions to document the workflow, determining the equipment and set up requirements and developing the cost structure for the service.

• Review, develop and conduct Table-Top Exercises and drills in line with workflows developed for staff familiarisation before the start of the service.
  

iii. Support for Services under Division of Medicine

• Extract and monitor indicators for submission to MOH and intra department review.

• Development of improvement projects with doctors and nurses.

• Support discussions and reviews to improve service delivery by recording meeting minutes and ensure timely closure of follow ups.

• Liaise with clinical heads of departments and/or appointed clinical leads to collate information requests from other departments.
  

iv. Procurement

• Administrative and secretariat support for purchase related activities for medical and non-medical equipment including hospital wide standardisation of equipment, integration between equipment and workflows, as well as management of funds.

• Writing of proposal papers to facilitate approval of various stages such as pre-sourcing, evaluation and award.

• Management of timelines to ensure timely follow-up and closure of key action items.
  

General

Where directed by Reporting Officer, and/or Director, Medicine, to support in other Woodlands Health-related projects and tasks.

• Job Requirements

• University Degree
• At least 2 years of related experience in a similar capacity, preferably in an operations or service background for Executive position
• At least 3 - 4 years of related experience in a similar capacity, preferably in an operations or service background for Senior Executive position
• Healthcare experience is a bonus
• Ability to plan, organize, supervise and execute
• Strong project management skills
• Analytical and innovative thinker
• Good interpersonal and communication skills
• Manage relationships (internal and external), especially with clinicians
• Ability to work independently and also in a team

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1981246 (Bertram Lee Kian Hui )