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CUSTOMER SERVICE EXECUTIVE

Salary undisclosed

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Position : CUSTOMER SERVICE EXECUTIVE

Experience : 5+Years

Salary : Depends Upon Experience

Location : Singapore

Job Description

We are seeking a highly motivated and experienced Customer Service Executive to join our team in the Health Care industry. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries and resolving issues in a professional and timely manner. The Customer Service Executive will also play a key role in maintaining customer satisfaction and retention through effective communication and problem-solving skills.

Responsibilities

  • Respond to customer inquiries via phone, email, and in-person
  • Provide information about products and services
  • Handle and resolve customer complaints and issues
  • Process orders, returns, and exchanges
  • Maintain accurate customer records and documentation
  • Collaborate with other departments to ensure customer satisfaction
  • Identify and implement process improvements to enhance the customer experience

Requirements

  • Proven work experience as a Customer Service Executive or similar role in the Health Care industry
  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in MS Office and CRM software
  • Knowledge of health care products and services
  • Bachelor's degree in Business Administration or relevant field
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills