Agency Service Specialist (1 Year Contract)
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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
We are looking for a Distribution Operation Specialist, who will be an integral role in performing daily operations support for Distribution and ensure that we take our service levels to greater heights to support our agents and partners.
Job Description:
- Review and approve applications for sales activities and campaign management
- Act as 1st line of reviewers for marketing materials submitted by Agency force
- Document and consolidate appeals for Appeal committee, execute Appeal committee’s decisions
- Document and update on all SOPs within Agency Division to ensure consistency in all processes
- Review SOC deviation application, Introducer application, Agency Leader proxy application, CPF Medisave Contribution reminders
- Execute other daily agency operations to deliver timely and comprehensive administrative support (Sales Admin & Support, Incentives and Payment Processing)
- Coordinate key projects for Agency Service and Transfer of Policy team
- Other assigned ad hoc duties
Who we are looking for:
Competencies & Personal Traits
- Able to work and thrive in a fast-paced, rapidly changing work environment
- Attention to details
- Advanced MS office skills, especially Excel or PowerBI
- Able to work in a team
- Enthusiastic and energetic in getting things done.
- Strong communication and interpersonal skills
Working Experience:
- 1-2 years experiences in operations and/or distribution support
- Preferably experiences in insurance/financial industry
Education:
- Degree in any discipline
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
