Research Director, CEX

Role Overview

JOB DESCRIPTION

Shared focus on strategic and operational involvement for a specific business unit within the CX service line.

Plan, lead, organize and provide support to their team in ensuring optimum performance and results in the achievement of new business development, management of client relationships and people management.

Build and grow the CX service line in Singapore with the CX Service Line Lead – achievement of specific sales targets, entering and management of client relationships and contracts as well as technology partner relations.

Together with the Service Line Lead, the Research Director would contribute significantly to the strategic development of clients and key business areas. In addition, he/she would contribute to service line budgeting as well service line P&L performance.

Thought leadership across all CX solutions to drive best practice within CX locally and across APEC.

What will I be doing?

Trusted with work with the Ipsos brand for the good of the business

To ensure financial targets are met

To lead project teams in the design, set

up and management of leading

edge research and,

To carry out account management activities

managing existing client

relationships, including seeking repeat business, and actively seeking

major and new client opportunities and management

• Profit and loss responsibility for projects that one is managing
• New business generation and existing client development plans
• Directs complex projects and higher value work, displaying well
  
  

developed research skills, knowledge and thought

• Provide long term strategic insights and recommendations from
  
  

research data to add real value to the clients

• Used advanced research techniques (or engage expert Company
  
  

resource), apply them appropriately and direct others in analytical

approaches

• Demonstrate and lead others to increase Company awareness
  
  

through internal support, cross selling and marketing and take a

corporate view with new business opportunities and relationships

with existing clients

• Be an ambassador and guardian of the brand for Ipsos, displaying
  
  

appropriate knowledge and behaviors

• Manage client accounts in full ensuring current and future successes
  
  

in sales, profits and relationships

• Build a network of relationships that enhances the area you work in,
  
  

Service Line and Company Performance

• Share and ensure others share current trends within research
  
  

organizations and competitors to develop personal skills knowledge

base and transfer knowledge, skills and expertise through training

and coaching

• Lead, inspire and manage team to bring the best out of each talent
  
  

for current and future roles with Ipsos

What do I need to bring with me?

Experience

• At least 10 years of strong Market Research Experience and good application of knowledge
• Strong research experience and good application of knowledge
• Business development and developing strong client relationships
• Experience in relevant sectors
• Designing sound business plans outlining client, people, collaboration and financial considerations
  
  

Skills/Knowledge

• Good communication skills, written and oral
• Advanced problem solving skills
• Able to work under pressure and meet aggressive deadlines
• Excellent time management and organizational skills
• Well developed people management abilities
• Professional and respected client service skills
• Expert in presenting and facilitating; the ability to make sound conclusions and recommendations for action
• Able to produce, understand and run budgets
• Able to build strong links with the rest of the business
• A strong level of drive, resilience, tenacity, flexibility and initiative
• Able to work effectively in a team and independently
  
  

Qualifications

• Degree in related studies
  
  

What is in it for me?

Ipsos CX is a global leader in designing, measuring and delivering value from Customer Experience programmes. We help organisations retain customers and recover those at risk, grow share of spend, increase advocacy and drive up operational efficiency; to ‘deliver a Return on Customer Experience Investment (ROCXI)’. Our expert CX teams help organisations at all stages of CX measurement and management, using a unique blend of research, technology, analytics and advisory solutions.

What To Look Forward To

• Exposure to cultural diversity
• Opportunity to be at the forefront of client growth
• Opportunity to leverage own skills and experience in new clients and gain new skills with endless learning opportunies in CX and advisory
• Opportunity to work on:
• Key clients brands in Singapore and APEC
  

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

About The Team

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.