Technology Problem Manager

Key Highlights:

• Permanent Position
• Up to $12,000 + Bonus + comprehensive benefits package
  
  
  

Responsibilities:

• Manage and oversee the problem management process, ensuring problems are identified and resolved effectively.
• Conduct root cause analysis (RCA) for IT issues and develop long-term solutions.
• Analyze incident trends to proactively address potential problem areas.
• Work with incident and change management teams to prevent recurring issues.
• Develop and improve the problem management framework, ensuring alignment with ITIL and integration with broader IT service management processes.
• Maintain records of known errors and workarounds, ensuring they are documented and communicated.
• Provide regular reports on problem management activities and key metrics to IT leadership.
• Lead post-incident reviews to identify improvements and prevent future occurrences.
• Promote best practices in problem management across the IT team, aligned with ITIL standards.
  
  
  

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Min 6+ years of experience in problem management in a complex enterprise environment.
• ITIL certification (v3 or v4) is required.
• Strong technical background with a solid understanding of infrastructure and cloud services.
• Proven experience with root cause analysis methodologies and tools.
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy) for tracking problems and incidents.
• Excellent analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to convey complex technical issues to both technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
  
  
  

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.

We regret that only short-listed candidates will be contacted.

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Josephine Xie | EA Registration No: R1874897