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Customer Success Manager

Salary undisclosed

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It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as a Customer Success Manager in our new Global Entity Platform team. This is a full-time and permanent based in Singapore. You will report directly to the Head of Commercial.

Key responsibilities:

  • Act as the primary point of contact for new clients, guiding them through the onboarding process, and ensuring a smooth transition to our digital platform.
  • Conduct comprehensive training sessions for clients, helping them understand and leverage the full capabilities of our platform.
  • Project manage the migration of client data onto our platform, coordinating with internal teams to ensure a seamless process.
  • Develop and maintain strong, long-term relationships with clients, understanding their needs and providing tailored support.
  • Proactively manage and address clients' questions and concerns, ensuring high levels of customer satisfaction.
  • Collaborate with the product development team to communicate client feedback and influence future product enhancements.
  • Keep clients informed about new features and updates, ensuring they are fully engaged and taking advantage of the platform's evolving capabilities.
  • Monitor and report on the success of clients, identifying opportunities for growth and areas for improvement.

Key requirements:

  • 4+ years of experience in a customer success, account management, or similar client-facing role in a high growth technology or services company.
  • Proven track record of successfully managing client relationships and projects, particularly in a SaaS or digital product environment.
  • Strong project management skills, with the ability to oversee multiple client onboarding and migration projects simultaneously.
  • Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal stakeholders.
  • Deep understanding of digital platforms and corporate services, with the ability to train and support clients effectively. Experience with Monday.com will be an advantage.
  • A proactive and positive approach to problem-solving and customer service.
  • Energy and enthusiasm to build a game-changing technology solution for the industry.

Company Benefits:

At our Singapore office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!