Customer Service Call Centre
$ 2,550 - $ 2,550 / Per Mon
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Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region. They are currently looking for Customer Service Representatives for their Command Centre in Singapore. You will be the frontline voice to their end users and responsible in managing of their critical cases that arise with the ecosystem.
Would this be the next career for you?
Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce. (No in-person handling)
All cases should be handled within the stipulated SLAs.
No compliance critical mistakes.
Cases should be recorded in the internal notes where the tickets are created.
Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.
Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.
Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.
Overtime will only be approved if this is decided by Team leaders
If you are someone with the following, let’s chat!
Able to adapt to a fast-changing environment, and open to shift work
Excellent communication and problem-solving skills
Background in handling escalated incidents a bonus
Flexibility to regularly rotate through different technical specialties and skill sets
Candidate should have excellent time management skills and can make decisions quickly
Patience when handling tough cases
Proficient in Google Suite
Additional Details
5 days work week include weekends
Next Step
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E
Dominick Noh Junhao | R1877368
EA License No: 20C0279
Would this be the next career for you?
Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce. (No in-person handling)
All cases should be handled within the stipulated SLAs.
No compliance critical mistakes.
Cases should be recorded in the internal notes where the tickets are created.
Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.
Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.
Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.
Overtime will only be approved if this is decided by Team leaders
If you are someone with the following, let’s chat!
Able to adapt to a fast-changing environment, and open to shift work
Excellent communication and problem-solving skills
Background in handling escalated incidents a bonus
Flexibility to regularly rotate through different technical specialties and skill sets
Candidate should have excellent time management skills and can make decisions quickly
Patience when handling tough cases
Proficient in Google Suite
Additional Details
5 days work week include weekends
Next Step
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E
Dominick Noh Junhao | R1877368
EA License No: 20C0279
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