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Enrolment Advisor Support (Contract till 31 Dec 2024)

Salary undisclosed

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Job Responsibilities:

Administrative support to the Enrolment Advisor team with verification of documents and data entry of child transactions into SkoolNet, CMS and HubSpot including:-
Child Transactions: Enrolment, Withdrawal, Transfer, Notification of Change, Special Approval, Student Pass Application, Promotion of Children
Retrieval of documents for audit purpose
Handles queries from new parents and provide support whenever needed
Liaise with both external and internal stakeholders such as ECDA subsidy officers, licensing officers, financial assistance officers to facilitate and resolve enrolment and subsidy/financial assistance application issues. Internal stakeholders include HQ colleagues such as Admin, Finance, CSS, etc
Advise/counsel parents of prospective students who are considering enrolment in our preschools.
Support leads/manager, Customer Experience in following up with leads and cleaning up data in SkoolNet and HubSpot lead module.
Coordinate facilities tours for parents, partners and others as requested.
Assist in roadshows / Open House
Other related duties as required or assigned.




Job Requirements:

GCE 'O' level holder and above
Min 1-2 years relevant experience in handling customer service/ administrative.
Have excellent communication skills, with an eye for detail.
Good influencing and relationship building skills
Self-motivated, resourceful and with high level of initiative
Be a strong team player.