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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Contact Executive / Senior Executive / Assistant Manager (Operations)

Salary undisclosed

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Job Description

The successful candidate will part of the Customer Contact Services Department (CCSD), Customer Services & Operations (CSO) Division. CCSD oversees the management and delivery of voice, email and chat interactions with Singapore Airlines customers and KrisFlyer members globally. This is done in close partnership with our valued service partners, with 24/7 customer service representatives across the world.

The successful candidate will be responsible for working with SIA’s appointed service partner(s) to ensure the delivery of key contact centre metrics. He/She will be required to work collaboratively within the department, internal SIA business units as well as with the external service partner(s), to identify and address challenges and opportunities in improving contact centre productivity and performance. This role is a key contributor in ensuring SIA’s delivery of a best-in-class customer experience when customers contact us over our voice, email and chat channels.

Key Responsibilities Include
  • Monitor daily / weekly / monthly performance on key operational metrics and undertake timely interventions to ensure that service-level agreements are met
  • Conduct Monthly / Quarterly Performance Reviews for service partner(s)
  • Identify gaps / challenges / opportunities in existing processes, and propose and undertake appropriate solutions / initiatives to address these
  • Provide guidance / advice / approvals to the Operations Team on case handling / escalations

Requirements
  • Degree in any discipline
  • Good interpersonal, communication, and negotiation skills
  • Customer-centric and service-oriented
  • Ability to make timely, well-reasoned judgements amidst some level of ambiguity
  • Ability to multi-task and operate in a fast-paced environment
  • Strong leadership skills and team player
About Singapore Airlines
Size More than 250
Industry Passenger Airlines
Location Singapore
Founded 1 October 1972
View Company
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