Guest Relations Executive

Guest Relations Executives are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. They maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Essential Job Duties & Responsibilities:

Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.
Precisely informs customers of waiting times and respects the order of arrival of customers.
Ensures customers are rapidly and effectively cared for.
Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked.
Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc.
Performs routine table and bathroom checks.
Maintains all tools of the position.
Updates all table statuses to the podium throughout service.
Performs regular restroom checks and alerts the Housekeeping team to ensure maintenance of cleanliness and stocked supplies.
Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times.
Clears and sets tables in between seatings.
Ensures every table is perfectly set prior to seating customers.