Guest Services Ambassador/ Executive - M Hotel Singapore
Salary undisclosed
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Position Summary
The incumbent manages guest reservations and handling of all guests.
Responsibilities
Operations:
To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
To welcome and bid farewell to all VIP guests
To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
Attend to guests’ requests and thoroughly investigate guest complaints
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
Lead the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and revinate scores
Assist DM with regard to complaint handling.
Guest Service:
Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
To lead as a role model in terms of service and revinate scores.
*We regret that only shortlisted candidates will be notified*
The incumbent manages guest reservations and handling of all guests.
Responsibilities
Operations:
To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
To welcome and bid farewell to all VIP guests
To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
Attend to guests’ requests and thoroughly investigate guest complaints
Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
Lead the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and revinate scores
Assist DM with regard to complaint handling.
Guest Service:
Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale
To lead as a role model in terms of service and revinate scores.
*We regret that only shortlisted candidates will be notified*
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